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How can i get a ticket?

1. How can i get tickets after booking?
First, send us your request. Our sale will check ticket available, give you price, payment method.
Second, you confirm and pay deposit online. Our sale send you an invoice to confirm services.
Third, when you are in Vietnam, our staff will meet you at your hotel to take balance or you can go direct to our office.
 We offer FREE pick up from your hotel to Hanoi (at least 2 tickets)

2. Can i get E-ticket (ticket online)?
After you pay deposit through online banking, we will send you invoice to confirm services (E-ticket). You print it out and go to Hanoi station, our staff will meet you there to take the balance and bring you to cabin.

3.  Cancellation policy

As a rule, unless otherwise stated, our policy is that all cancellation must be informed in writing by email info@sapalytrain.com or call urgent: +84-988158586. Cancellations will be charged as follows:
  • After Our confirmation and purchased tickets: 20% charge
  • 15-30 days before departure: 25% charge
  • 7-14 days before departure: 35% charge
  • 2-6 days before departure: 50% charge
  • Within 24 hours before departure: 100% charge
4.  Refund and compensation
If you want to make a complaint –whatever it's about, please send email to us or call the hot line, but for only 24 hours maximum. We will try our best to deal with your problems and offer you the refund or compensation base on each circumstance. Any claims after 24 hours (from the time of problems) will not be handled.
No amount of refunds and compensations will not be paid due to special circumstances, such as extreme weather conditions, political instability, third party strike.

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